Cumulus Support

Hello,
I've been troubleshooting a problem that I've run into with FTPing the realtime.txt and realtimegauges.txt files. The other non-realtime files upload fine.

In the ftplog.txt I see:
2017-04-09 14:20:51.564 Uploading realtime.txt to Cumulus/realtime.txt
2017-04-09 14:20:51.566 Uploading web/realtimegauges.txt to Cumulus/realtimegauges.txt

However, when I turn on additional logging I see:
2017-04-09 14:23:51.570 Realtime ftp not connected - connecting
2017-04-09 14:23:51.571 Error connecting ftp - Connection refused
2017-04-09 14:23:51.573 Error uploading realtime.txt to Cumulus/realtime.txt : Connection refused
2017-04-09 14:23:51.575 Error uploading web/realtimegauges.txt to Cumulus/realtimegauges.txt : Connection refused

So here is some background:
I'm running MX v3.0.0 build 3043.
I know the FTP creds are good, I see the non-realtime stuff get uploaded successfully.
I've tried 2 different FTP servers. When I was using 1, with vsftpd, I could see an UPLOAD FAIL error, but it didn't really shed much light.
The FTP servers do allow upload of TXT files, I have confirmed this.
I've run MX on 2 different machines, both Mac OS.
Current machine is Mac OS 10.11.6
I've ruled out local firewall, since I can do FTP tests successfully, I don't think its an inline firewall (mine or ISP)

I do have Enable Realtime, Realtime.txt FTP and RealtimeGauges.txt FTP all checked.

Anyone have any suggestions? Thanks!

All I can suggest at the moment is to look at the server log to see why it is refusing the connection.

steve wrote:All I can suggest at the moment is to look at the server log to see why it is refusing the connection.

Other than the error, I don't even see anything to suggest that the connection is even attempted. I guess I could do a packet capture. I should see the connection attempt there - and maybe even the rejection message.

There is nothing in the ftplog.txt that's sheds any light. Should there be a realtime ftp log? I've seen older posts that talk about it. It doesn't exist.

What I can't figure out is, if the remote server is really refusing the connection, why can't I duplicate the issue? I login fine (multiple concurrent sessions) and the non-realtime ftp sessions work (even when set as low as one minute).

I'd be quick to blame the ftp server if I hadn't tried more than one.

Does the realtime ftp connection do something different than the periodic one?

Hmmmm.

I'm at a loss.

It's working now. I haven't changed anything.
Something locked up (could have been unrelated to Cumulus), and I rebooted rather than mucking around more.

Turned on debug, data and FTP logging.............. and now I see it working normally.

I also see:
Testing connectivity using Socket.poll()...
which I didn't see before.